SMU affords full access to all lawful content, services, and applications available on the Internet and does not routinely monitor, inspect, or store the network activity and traffic of its Internet service users. However, SMU reserves the right to monitor bandwidth, usage, transmissions, and content for purposes of protecting the integrity of the network and Provider’s Internet access service through reasonable network management practices.
SMU may collect equipment information to identify the equipment customer is using on the network, including, but not limited to: equipment type, serial number, settings, configuration, and software. SMU may also collect performance information to examine the operation of the equipment, services, and applications the customer may use on the network, including, but not limited to: IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connections with uploading, downloading or streaming data to and from the Internet.
Network traffic, activity, performance information, and equipment information monitored or collected by SMU is done so for the sole purpose of reasonable network management purposes.
SMU is required to comply with relevant laws, regulations, and judicial orders. Information covered under this Privacy Policy, as well as other categories of information, may be disclosed to third parties if SMU determines, in its sole discretion, that such a disclosure is necessary or required. SMU may also disclose this information if, in its sole discretion, such a disclosure is necessary or required to protect our interests or the interests of our customers. SMU may also disclose this information in connection with the sale of our business.
SMU’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of SMU’s customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. SMU’s network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns, or complaints regarding SMU’s network management practices are encouraged to contact SMU for issue resolution.