SMU employee

Voicemail Guide

Retrieve Messages

Retrieve Messages

  1. Access your voice mailbox
  2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages and x saved messages.”
Record Your Greeting

Record Your Greeting

  1. Access your voice mailbox.
  2. Press 9 for the mailbox setup menu.
  3. Press 1 for greeting options.
  4. Press 2 to record your greeting.
  5. Record your greeting and then press #.
Access Your Voicemail

Access Your Voicemail

From the phone subscribed to the service:

  1. Dial 580-MAIL (6245)
  2. If prompted, enter your PIN and then #.

From a different phone:

  1. Dial 580-MAIL - (712) 580-6245
  2. Enter your 10-digit mailbox number
  3. Enter your PIN and then #.
Online Voicemail Application

Online Voicemail Application

Visit the online portal.

Voicemail Login

When logging in for the first time, use your 10 digit phone number as the username and the last 4 digits of your phone number as the password .

For information on how to use the online voicemail application, view the video on our website.

Using Voicemail to Email

Using Voicemail to Email

  1. Check your email as you normally would
  2. When you get a Voicemail message, you will receive an email from voicemail@smunet.net delivered right to your inbox. The message will have an attachment.
  3. Open the attachment and your media player will play the message.
  4. If desired, save the attachment on your PC
  5. Follow the links in the message to save or delete the message from the Voicemail system.
Voicemail Main Menu

Voicemail Main Menu

1 - Listen to your messages
3 - Send a message to a mailbox
7 - Play the current date & time
9 - Setup your voice mailbox
0 - Hear these instructions again

Voicemail Setup Menu

Voicemail Setup Menu

1 - Greeting options (access greetings menu)
2 - Change your password
3 - Edit your notification option
4 - Change your auto login option
5 - Change your language
6 - Edit distribution lists
7 - Edit your outdial number
0 - Hear these instructions again
* - Return to the main menu

Voicemail Greeting Menu

Voicemail Greeting Menu

1 - Play your greeting
2 - Re-record your greeting
3 - Delete this greeting
5 - Pick a new greeting
0 - Hear these instructions again
* - Return to the main menu

Voicemail Message Menu

Voicemail Message Menu

1 - Listen to new messages
2 - Listen to saved messages
0 - Hear these instructions again
* - Return to the main menu

Voicemail Message Playback Menu

Voicemail Message Playback Menu

1 - Play the message
2 - Save this message and play the next message
3 - Delete this message and play the next message
4 - Save this message as new
5 - Return this call ^
6 - Forward the message to another mailbox ^
7 - Skip back in message
8 - Pause message
9 - Skip forward in message
0 - Hear these instructions again
* - Return to the main menu


^ Voice Mail package must be set to allow this capability