We’d love to keep you connected as our customer!
Thanks for your interest in becoming a Spencer Municipal Utilities (SMU) customer. If you are signing up for services for the first time, you’ll need to stop into our office during normal business hours, which are Monday through Friday from 8 a.m. to 5 p.m. with a valid government-issued photo ID at the time of service activation.
Customer Deposit Information
A deposit intended to guarantee partial payment of bills for service might be required prior to approval for service which is determined by a credit check. A person other than the customer may pay the deposit. The deposit will be determined by the highest month of usage from the previous 12 months, or 1 month of estimated service for new customers. No interest will be paid by the Utility.
Deposits will be refunded in the form of a credit to a person’s active account when there is a consecutive 12-month history of on-time payments. When an account is disconnected, the deposit will be applied to the final balance due. Any remaining credit will be transferred to other balances owed to the Utility. If there is a credit remaining after the balance due has been paid in full, a refund check will be mailed to the forwarding address provided by the customer. Any credit amounts less than $5 a refund will not be issued, but instead donated to a local charity of the Utility’s choice.
Privacy Guidelines
SMU is committed to your privacy. We follow federal privacy guidelines that require us to ask you for personal information like your social security number and driver’s license number. We appreciate your trust and work hard to protect this and all of your personal information.
When you contact SMU, we will ask you to verify your identity. We will also share account information including the amount due and services subscribed to only those listed on your account. If you would like others to be listed on your account, please fill out and return a Customer Privacy Verification Form (PDF).