Internet Technical Support

This is something our customer service staff will talk through with you when signing up for service. By having some idea of what you’ll be doing with your internet connection when signing up for service, it will help us find a good fit for you.

Things to think about include: checking email, social media use, online games, and watching TV programs and movies. Along with those things, it is important to think about what type of devices and how many might be used at the same time.

With technology today, a number of devices could be using that connection including: smart phones, laptops, tablets, e-Readers, PCs, Gaming Systems, HDTVs, Blu-ray players and digital cameras, and more!

At SMU, we’ve got a variety of speeds available to meet all these needs!

No, cable modems are not compatible with our fiber optic systems. SMU will provide all the necessary equipment to provide internet service to your home.

With all of the technology available today that use wifi connections in the home, many enjoy the benefit of having a wireless connection. A wireless router is required for the internet connection to be wireless within a service address.

This equipment is something you can purchase at a local retailer, or you can rent 1 from SMU for $5 a month. When setting up a wireless connection, SMU advises to make sure the wireless router is secure.

Wi-Fi lets you enjoy the Internet wirelessly from most anywhere in your home. Many devices connect using Wi-Fi, including gaming systems, TVs, computers as well as mobile devices like phones and tablets.

With Managed Wi-Fi from Spencer Municipal Utilities, our team handles it for you, so you won’t have to worry about router upgrades, troubleshooting, firmware updates, and even assisting you with connecting devices to your network. We can also help to recover and reset your Wi-Fi password safely.

You can simply enjoy strong signals and fast internet throughout your home. SMU’s managed Wi-Fi works in conjunction with your SMU Internet service and costs $5 per month per SMU wireless internet access device.

Spencer Municipal Utilities would like to remind our Internet customers of our Acceptable Use Policy (PDF).

SMU sets forth an Acceptable Use Policy with the intent of protecting our service, our customers, and their users of the Internet from potentially abusive actions taken by SMU customers. SMU suggests reviewing the policy with those using your Internet account.

Another reminder is to make sure your wireless router is secure to help protect your account from potentially violating the Acceptable Use Policy. This is a concern with the increasing amount of devices in the home using a wireless internet connection.

Fiber to the Home or FTTH is the delivery of a communications signal over optical fiber from SMU’s switching equipment all the way to the service address. Just like internet service has evolved from dial up to DSL and cable modem, fiber will give customers the next level of service to continue to improve the way they live, work and play here in Spencer.

Optical fibers are long, thin strands of glass about the diameter of a human hair. These fibers are arranged in bundles to create a cable or line to determine the capacity (or bandwidth) of a communications network.

Sometimes when a provider like us upgrades to fiber, they refer to it as ‘future proof’ or ‘future proofing’ the system. Optical fibers are considered ‘future proof’ because they ensure the flexibility to deliver additional services.

By expanding to FTTH, SMU will be able to provide higher bandwidth to customers which will enable them to experience video, internet, and voice services beyond our already reliable services.

Today more industries are using the Internet as their delivery system. Many listen to the radio, watch television shows and full-length movies - all from the comfort of our PC, laptop, tablet, or smartphone. The need for faster Internet speeds and more bandwidth has grown and will be growing in the future.