Latest News

09/21/2016 9:57 AM

Customer Service Hours - Wednesday, September 28th

Spencer Municipal Utilities Customer Service Center will open at 9:00am on Wednesday, September 28th.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone at 580-5800 and help with any service issues that may

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09/15/2016 10:18 AM

Customer Service Hours - Monday, September 19th

Spencer Municipal Utilities Customer Service Center will open at 10:00am on Monday, September 19th.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone at 580-5800 and help with any service issues that may develop.


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06/17/2016 2:02 PM

Customer Service Hours - June 20th & June 23rd

Spencer Municipal Utilities Customer Service Center will open at 8:30am on Monday, June 20th and will open at 10:00am on Thursday, June 23rd.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone at 580-5800 and help with any service issues that may

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06/16/2016 1:46 PM

Update on 2016 Summer Water Restriction for SMU Customers

Spencer Municipal Utilities implemented an outdoor watering restriction plan on June 1, 2016 to help minimize discolored water due to construction on the water treatment facility.

“We would like to thank customers for their cooperation during our watering restriction. With customer cooperation and timeliness of precipitation, so far we have …


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05/31/2016 1:31 PM

2016 Summer Water Restriction for SMU Customers

June 1-October 1

With construction continuing on SMU’s water treatment facility throughout the upcoming summer months, SMU is working hard to minimize the discolored water experienced in various parts of Spencer and is implementing an outdoor watering restriction plan beginning June 1, 2016.

SMU has plenty of water available for domestic …


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05/24/2016 2:26 PM

Customer Service Hours May 25th

Spencer Municipal Utilities Customer Service Center will open at 9:00am on Wednesday, May 25th.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone at 580-5800 and help with any service issues that may develop.


more...



05/23/2016 11:43 AM

2016 SMU Water Quality Report Available

The latest edition of Spencer Municipal Utilities’ annual Consumer Confidence Report on water quality has been prepared and is being distributed electronically again this year at www.smunet.net/2016ccr.php. This is the fourth year for electronic distribution, rather than mailing directly to customers.

The report provides details of drinking …


more...



05/19/2016 1:29 PM

Boil Advisory Lifted

The boil order issued earlier this week for 35 addresses located on 11th Avenue SW, 5th Street SW, 9th Avenue SW and 6th Street SW has been cancelled. The system has been repaired, repressurized, and bacteria samples have been collected and passed without any indication of contamination.

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05/17/2016 4:49 PM

Boil advisory issued for 35 addresses

SMU contacted 35 addresses located on 11th Avenue SW, 5th Street SW, 9th Avenue SW and 6th Street SW due to a water main break in the area earlier today. These customers have received details on the boil order due to the potential chance of bacterial contamination. Once samples are verified to be bacteriologically safe, those customers will be …


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05/13/2016 9:59 AM

Customer Service Hours May 17th

Spencer Municipal Utilities Customer Service Center will open at 9:00am on Tuesday, May 17th.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone at 580-5800 and help with any service issues that may develop.

more...



04/20/2016 1:50 PM

SPENCER MUNICIPAL UTILITIES EXPANDING FIBER TO THE HOME CONSTRUCTION

Spencer Municipal Utilities is continuing to expand fiber to the home communication services throughout Spencer beginning next month with phase III of the project. Phase I has been finished up which serves approximately 700 customers and underground construction is finished for phase II with nearly 2,000 additional homes and businesses in Spencer. …


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04/14/2016 1:28 PM

Spencer Municipal Utilities Honored with Economic Development Impact Award

Iowa’s rural electric cooperatives actively foster and utilize strategic partnerships to make significant contributions to economic sustainability and community vitality statewide.  Iowa Area Development Group (IADG) annually recognizes their electric utility members for outstanding commitment, support, and participation in business …


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04/11/2016 10:15 AM

SMU Billing System Upgrade

SMU’s billing system will be undergoing an upgrade on Friday, April 15th from 5:00pm through Saturday, April 16th. Utility Account Online will not be available during this time.


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03/31/2016 3:54 PM

2016 Baseball Coverage

With the traditional Opening Day for Major League Baseball (MLB) coming up in early April, we want to let baseball fans know what to expect for coverage this season.

As in years past, Iowa falls in a blackout zone as a result of MLB rules that the following teams will be blacked out: Chicago White Sox, St. Louis Cardinals, Minnesota Twins, Chicago …

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03/23/2016 8:08 AM

Customer Service Hours March 28th

Spencer Municipal Utilities Customer Service Center will open at 8:30am on Monday, March 28th.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone at 580-5800 and help with any service issues that may develop.


more...



03/03/2016 2:20 PM

SMU's Efforts to Keep Lead Out of Water Supply

Spencer Municipal Utilities has been monitoring and addressing the issue of potential lead contamination of drinking water here in Spencer for nearly 25 years. When the Environmental Protection Agency (EPA) issued its Lead and Copper Rule in 1991, SMU began to collect data and make changes to its system to maintain compliance. Results of those …


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02/25/2016 10:10 AM

Sun Outages

Twice each year, in the spring and in the fall, cable companies experience a phenomenon known as “sun outages.” Basically a sun outage occurs when a satellite from which we receive TV programming becomes directly in line with the Sun, and interference from the Sun’s electromagnetic rays create reception issues for the satellite …


more...



02/23/2016 11:11 AM

Hydrant Flushing

We have been hearing from a number of customers today regarding discolored water. Our licensed water operators are working on flushing fire hydrants throughout town to help reduce the discoloration. Even during our time of water plant construction, our water continues to be safe and within all regulatory standards despite the differences in color …


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02/02/2016 10:48 AM

SMU Hours February 2nd

Spencer Municipal Utilities is closing at 11am on Tuesday, February 2nd due to the weather. Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service issues that may develop.


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01/28/2016 4:15 PM

SMU WATER CONTINUES TO MEET REGULATORY STANDARDS

SMU WATER IS SAFE FOR CONSUMER USE

 Spencer Municipal Utilities (SMU) has been continuously monitoring and obtaining additional water samples during the construction project to help assure customers our water continues to be safe and within all regulatory standards despite the differences in color and smell being noticed due to construction.


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01/18/2016 4:08 PM

Notice Pertaining to Frozen Water & Sewer Service Lines

It has been brought to our attention that some homeowners in the City of Spencer are experiencing frozen water service lines.  We are suggesting that you monitor the temperature of your water. 

If the temperature is getting near the freezing point, it may be in the homeowners best interest to let the water trickle at one of the faucets …

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01/13/2016 4:47 PM

AMC Added Back to SMU Cable Lineup

Due to the AMC agreement that became available after the first of the year, SMU has decided to add the channel back to our lineup on channel 48. SMU and many other cable providers removed the channel due to contract terms that were originally unacceptable.

With the recent contract negotiations as well as annual programming increases, there will …


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01/04/2016 3:46 PM

CAUSE OF JANUARY 1 ELECTRIC OUTAGE DETERMINED

Spencer Municipal Utilities (SMU) electric customers experienced an outage on Friday, January 1st for approximately two hours that was caused by a broken ground wire on one of the main service feeds to our community.

“Our priority on Friday was to get the power restored as quickly as possible for all of our customers. During that process we …


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12/21/2015 8:39 AM

Customer Service Center - Holiday Hours

Spencer Municipal Utilities Customer Service Center will be closing early at Noon on Thursday, December 24th and closed all day on Friday, December 25, and Friday, January 1 for the holidays.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service …

more...



12/14/2015 11:35 AM

Customer Service Hours December 18th

Spencer Municipal Utilities Customer Service Center will be closing early at 3:00pm on Friday, December 18th to allow staff to celebrate the holidays.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service issues that may

more...



12/11/2015 11:33 AM

Customer Service Hours December 14th

Spencer Municipal Utilities Customer Service Center will open at 8:30am on Monday, December 14th.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone at 580-5800 and help with any service issues that may

more...



11/16/2015 10:39 AM

CSC Closed

Our customer service center will be closed on Tuesday, November 17th from Noon-2pm. Even when we are closed, we are available by phone for emergencies at 580-5800.

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10/07/2015 8:33 AM

Oct 7th Customer Service Center Closed

Our Customer Service Center will be closed today from Noon to 1:30 to allow SMU employees to participate in the Healthiest State Walk. We will still have staff available for emergencies by phone at 580-5800 during this

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10/02/2015 9:02 AM

Sun Outages October 5-14, 2015

Twice each year, in the spring and in the fall, cable companies experience a phenomenon known as “sun outages.” Basically a sun outage occurs when a satellite from which we receive TV programming becomes directly in line with the Sun, and interference from the Sun’s electromagnetic rays create reception issues for the satellite …


more...



10/01/2015 4:07 PM

Cable Line Up Changes

SMU is making some changes to our cable channel line-up!!
Oxygen HD will be added on channel 258 in the Basic Plus package.
Investigation Discovery on channel 131 will move from the SD Plus package to channel 69 in the Basic Plus

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09/29/2015 9:41 AM

Customer Service Hours Sept 29th

Today, SMU’s Customer Service Center will be closed from Noon to 1:00pm. Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone at 580-5800 and help with any service issues that may develop.



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09/23/2015 2:49 PM

Customer Service Hours September 28th

Spencer Municipal Utilities Customer Service Center will open at 8:30am on Monday, September 28th.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone at 580-5800 and help with any service issues that may

more...



09/15/2015 10:43 AM

Customer Service Hours September 22

Spencer Municipal Utilities Customer Service Center will be closed from Noon-1:30pm on Tuesday, September 22nd.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone at 580-5800 and help with any service issues that may

more...



08/21/2015 8:10 AM

SPENCER MUNICIPAL UTILITIES WATER PLANT CONSTRUCTION UPDATE

Phase I of the water plant construction has been completed and the SMU Board of Trustees recently awarded a bid for construction on Phase II of the water plant. This is the final phase of the water plant construction.

Construction is scheduled to begin on this phase in September and scheduled to be completed by the spring of 2017. The …


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06/23/2015 1:34 PM

Customer Service Hours June 29th

Spencer Municipal Utilities Customer Service Center will open at 8:30am on Monday, June 29th.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone at 580-5800 and help with any service issues that may

more...



06/09/2015 10:44 AM

Flagfest Parade LIVE on The Spencer Channel 3

On Saturday, June 13th, the Flagfest Parade will be live on The Spencer Channel 3 beginning at 11am. Tune in to watch the parade in the comfort of your

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06/08/2015 7:43 AM

KTIV Channel Signals for SMU Customers

KTIV is making some final repairs to their transmission tower to finish fixing it from the issues from last November-January. We have been notified that the KTIV stations (Channels 4, 204, 87, 8, 208 in the SMU lineup) may not be available to some of their viewers for up to two days beginning this morning. During this short time, there isn’t …


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05/29/2015 2:12 PM

Spencer Municipal Utilities Water Customers May Experience Rusty Water

With construction continuing on Spencer Municipal Utilities (SMU) Water Treatment Facility, and water being treated and supplied from the 32nd Avenue Pump House rather than the Water Treatment Facility through the next few days, SMU water customers may experience some rusty water.

This brownish-yellow colored water is bacterially safe and still …


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05/28/2015 10:49 AM

2015 SMU Water Quality Report Available

The latest edition of Spencer Municipal Utilities’ annual Consumer Confidence Report on water quality has been prepared and is being distributed electronically again this year at www.smunet.net/2015ccr.php. This is the third year for electronic distribution, rather than mailing directly to customers.

The report provides details of drinking …


more...



05/18/2015 4:04 PM

SPENCER MUNICIPAL UTILITIES NAMED LIVE HEALTHY IOWA CORPORATE CUP WINNER

Spencer Municipal Utilities (SMU) was awarded the Small Company 2015 Corporate Cup from Live Healthy Iowa. SMU teams had over 66% participation and over 89% completion in the program from participants. 42 SMU employees and spouses participated on 5 teams in the 2015 Live Healthy Iowa Challenge.

“We’re thrilled to have so much staff …


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05/18/2015 11:50 AM

SPENCER MUNICIPAL UTILITIES WATER TREATMENT UPDATE

With construction continuing on Spencer Municipal Utilities (SMU) Water Treatment Facility, water will be treated and supplied from the 32nd Avenue Pump House rather than the Water Treatment Facility starting Monday, May 18th through the end of May.

What this means for customers is the water service provided to the community will still meet all …


more...



05/11/2015 10:53 AM

Customer Service Hours May 14th

Spencer Municipal Utilities Customer Service Center will open at 10am on Thursday, May 14th.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service issues that may

more...



04/30/2015 4:13 PM

Call Before You Dig

With the month of April being known as “National Safe Digging Month” and warmer weather on the way, it is time for a reminder to call before you dig. Many homes and businesses are probably thinking about some improvements that could include digging in the yard for a number of reasons ranging from construction projects to gardening.

Some …

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04/24/2015 2:31 PM

Spencer Municipal Utilities Water Treatment Update

With construction continuing on Spencer Municipal Utilities (SMU) Water Treatment Facility, water will be treated and supplied from the 32nd Avenue Pump House rather than the Water Treatment Facility from Monday, April 27th through Friday, May 1st.

What this means for customers is the water service provided to the community will still meet all …


more...



04/01/2015 1:50 PM

2015 Baseball Coverage

With the traditional Opening Day for Major League Baseball (MLB) coming up on April 5th, we want to let baseball fans know what to expect for coverage this season.

While there were many discussions on whether the 2015 season will have blackouts under MLB rules or if they will come to an end, there are a few channels with baseball coverage for SMU …


more...



03/25/2015 3:15 PM

Customer Service Hours March 30th

Spencer Municipal Utilities Customer Service Center will open at 9am on Monday, March 30th.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service issues that may

more...



03/16/2015 3:27 PM

SPENCER MUNICIPAL UTILITIES WATER TREATMENT UPDATE

With construction continuing on Spencer Municipal Utilities (SMU) Water Treatment Facility, water will be treated and supplied from the 32nd Avenue Pump House rather than the Water Treatment Facility from Wednesday, March 18th through Friday, March 20th.

What this means for customers is the water service provided to the community will still meet …


more...



03/13/2015 10:39 AM

Scheduled Hydrant Flushing

Beginning March 16th Spencer Municipal Utilities will be flushing hydrants as part of routine maintenance on our water system. The community of Spencer will notice hydrants being flushed over the next few weeks.

Residents should be advised to put in their basement sewer plugs. Residents could temporarily experience low water pressure and some …

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03/06/2015 1:17 PM

Fiber-to-the Home Communication Service

Spencer Municipal Utilities (SMU) communications customers who have been converted to Fiber-to-the-Home (FTTH) communication services may be experiencing issues with their Internet service. Our staff along with several outside service providers are working diligently to find a solution to the issue. We apologize for the inconvenience and are …


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03/02/2015 8:39 AM

Sun Outages

Twice each year, in the spring and in the fall, cable companies experience a phenomenon known as “sun outages.” Basically a sun outage occurs when a satellite from which we receive TV programming becomes directly in line with the Sun, and interference from the Sun’s electromagnetic rays create reception issues for the satellite …


more...



12/31/2014 4:17 PM

Spencer Municipal Utilities Broadcast Retransmission Negotiations Complete

Spencer Municipal Utilities (SMU) has been working to renegotiate with several broadcast channels in the SMU cable lineup and the process has come to an end for nearly all networks. As a result, the following channels will be removed from the SMU lineup on Wednesday, December 31st at 11:59pm: KELO (channels 11, 11.11, 11.12, 90, 211) and WHO …


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12/22/2014 10:12 AM

Customer Service Center - Holiday Hours

Spencer Municipal Utilities Customer Service Center will be closing early at Noon on Wednesday, December 24th and closed all day on Thursday, December 25, Friday, December 26 and Thursday, January 1 for the holidays.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and …

more...



12/18/2014 1:12 PM

Customer Service Hours December 19th

Spencer Municipal Utilities Customer Service Center will be closing early at 3:00pm on Friday, December 19th to allow staff to celebrate the holidays.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service issues that may

more...



12/16/2014 1:40 PM

Spencer Municipal Utilities Water Treatment Update

With construction continuing on Spencer Municipal Utilities (SMU) Water Treatment Facility, water will be supplied from the 32nd Avenue Pump House rather than the Water Treatment Facility from Wednesday, December 17th through Friday, December 19th.

What this means for customers is the water service provided to the community will still meet all …


more...



11/10/2014 11:03 AM

Update on KTIV Channel 4 Signal for SMU Customers

KTIV is still working on their transmission tower. Because they were able to broadcast on KCAU’s digital channel, LiveWell on channel 89 in the SMU lineup and on channel 9.2 with a QAM tuner, SMU has been able to temporarily move the signal to Channel 4 for those without a box and it is also on channel 89 for those with a box on SMU Cable. …


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10/20/2014 2:16 PM

Spencer Municipal Utilities Water Treatment Update

With construction started on Spencer Municipal Utilities (SMU) Water Treatment Facility, water will be supplied from the 32nd Avenue Pump House rather than the Water Treatment Facility from Tuesday, October 21st through Friday, October 24th.

What this means for customers is the water service provided to the community will still meet all …


more...



10/14/2014 1:55 PM

SMU Water Plant Groundbreaking

Community leaders in Spencer gathered on October 13th as the SMU General Manager Steve Pick, SMU Board of Trustees: Duane Barber, Sandi Schmidt, Alison Simpson, and SMU General Manager Tony Hall broke ground on the estimated $14 million dollar 2 ½ year upgrade to the water treatment facility. The upgrades to the facility and processes will …


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10/06/2014 11:51 AM

Customer Service Hours October 8th

Spencer Municipal Utilities Customer Service Center will be closed from 11:45am until 1:15pm to allow staff to participate in the Healthiest State Walk.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service issues that may

more...



10/03/2014 1:23 PM

Sun Outages Expected October 5-13

Twice each year, in the spring and in the fall, cable companies experience a phenomenon known as "sun outages." Basically a sun outage occurs when a satellite from which we receive TV programming becomes directly in line with the Sun, and interference from the Sun's electromagnetic rays create reception issues for the satellite signals.

SMU expects …

more...



09/26/2014 8:42 AM

SPENCER MUNICIPAL UTILITIES TO BEGIN ON CONSTRUCTION ON WATER PLANT THIS FALL

The Spencer Municipal Utilities (SMU) board of trustees reached a consensus last March to move forward with an estimated $14 million, 2 ½ year project to update the water treatment facility. The planning stage took longer than anticipated and a construction contract for the two new wells as well as phase I of the project have been awarded …


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08/26/2014 10:27 AM

Customer Service Hours - Friday, August 29th

Spencer Municipal Utilities Customer Service Center will be opening at 8:30am on Friday, August 29th to allow staff to attend a meeting. We apologize for the inconvenience.

We are always available 24 hours a day, 7 days a week for emergencies at

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07/16/2014 2:01 PM

SPENCER MUNICIPAL UTILITIES EXPANDING FIBER TO THE HOME CONSTRUCTION

Spencer Municipal Utilities is continuing to expand fiber to the home communication services throughout Spencer after the Board of Trustees awarded a contract at their meeting last week. A project that was announced last year is being finished up that will serve approximately 700 customers and work will begin early this fall on an approximate $4.5 …


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05/21/2014 1:20 PM

2014 SMU Water Quality Report Available

The latest edition of Spencer Municipal Utilities’ annual Consumer Confidence Report on water quality has been prepared and is being distributed electronically again this year at www.smunet.net/2014ccr.php. This is the second year for electronic distribution, rather than mailing directly to customers.

The report provides details of …


more...



04/17/2014 11:27 AM

Spencer Municipal Utilities Board Approves Communication Rate Increase

The Spencer Municipal Utilities (SMU) Board of Trustees approved a communication rate increase at their April board meeting. The rates will change beginning June 1, 2014.

Basic Plus will be $50.75 per month, SD Plus will be $9.00 per month, HBO will be $15.00 per month, Residential Broadband will be $40.00 per month, Residential Broadband …


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04/02/2014 9:14 AM

Baseball Fans---The 2014 Season is Here!

With Opening Day earlier this week, we want to let fans know what to expect for baseball coverage this season.

Blackouts

The 2014 Major League Baseball (MLB) season will have TV blackouts for fans from several teams in the Midwest.

Just like previous years, national broadcasts of several teams will be blacked out on some of the channels …


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03/28/2014 1:25 PM

Spencer Municipal Utilities in Negotiations with Viacom

        Spencer Municipal Utilities (SMU) and many other companies representing 5,000,000 subscribers is in negotiations with Viacom, owner of MTV Networks, to continue offering their channels, but believes the current proposal from Viacom would have costly repercussions for the company’s customers. While …


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03/05/2014 3:29 PM

Cold Weather Impacts SMU Customer's Electric Usage

Most Spencer Municipal Utilities (SMU) residential customers have noticed an increase on their electric bills this year compared to last year due to the cold temperatures we’ve been experiencing.

SMU’s total residential sales for February 2014 was 8,266,199 kilowatt hours compared to 6,947,814 in February 2013. This was an 18.9% …


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02/24/2014 4:19 PM

Sun Outages Expected February 27-March 8

Twice each year, in the spring and in the fall, cable companies experience a phenomenon known as "sun outages." Basically a sun outage occurs when a satellite from which we receive TV programming becomes directly in line with the Sun, and interference from the Sun's electromagnetic rays create reception issues for the satellite signals.

SMU expects …

more...



01/13/2014 4:41 PM

We Are Open At Our New Location

Beginning today, January 13th, our customer service center is open at our new location 520 2nd Avenue East, Suite 1. Our customer service hours are Monday-Friday, 8am to 5pm.

 


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01/06/2014 10:32 AM

Customer Service Hours Friday, January 10th

Spencer Municipal Utilities Customer Service Center will be closed on Friday, January 10th due to moving staff to our new location. We apologize for the inconvenience.

We are always available 24 hours a day, 7 days a week for emergencies at

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12/23/2013 1:47 PM

Channels 2, 3, 24

Beginning at 10:30pm on Thursday, December 26th, Channels 2, 3 and 24 will be off the air for a brief time to move the equipment. We anticipate the outages being brief and everything back on by 6:00am on Friday, December 27th. We apologize for the inconvenience.


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12/16/2013 11:38 AM

Customer Service Holiday Hours

Spencer Municipal Utilities Customer Service Center will be closing at Noon on Tuesday, December 24th, and closed Wednesday, December 25th, and Wednesday, January 1st for the holidays.

We are always available 24 hours a day, 7 days a week for emergencies at

more...



12/10/2013 8:19 AM

Customer Service Hours December 13th

Spencer Municipal Utilities Customer Service Center will be closed beginning at 3:30pm on Friday, December 13th to allow staff to celebrate the holidays.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service issues that may

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11/22/2013 9:53 AM

SPENCER MUNICIPAL UTILITIES RESIDENTIAL ELECTRIC CUSTOMERS PAID THE LOWEST RATE IN THE STATE IN 2012

The American Public Power Association (APPA) distributed their 2012 electric rate study earlier this week and Spencer Municipal Utilities (SMU) residential electric customers paid the lowest rate of any residential customer in the state of Iowa in 2012 at 6.8 cents per kilowatt hour. The data used in the study is what each utility reports to the …


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11/04/2013 9:47 AM

Customer Service Hours November 7th

Spencer Municipal Utilities Customer Service Center will be closed from 12:45pm until 2:15pm to allow staff to attend a staff meeting on Thursday, November 7th.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service issues that may

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11/01/2013 9:07 AM

More Networks Added to TV Everywhere

Several networks have been added to our TV Everywhere content. With TV Everywhere you can watch TV programming on internet ready devices.

The networks now available on TV Everywhere include: A&E, Adult Swim, Bravo, BTN2Go, Cartoon Network, CNBC, CNN, E!, Galaxie, Golf Channel, H2, HLN, History, Lifetime, Lifetime Movie Network, MSNBC, mun2, NBC …

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10/03/2013 4:16 PM

Customer Service Hours October 9th

Spencer Municipal Utilities Customer Service Center will be closed from 11:45am until 1:15pm to allow staff to participate in the Healthiest State Walk.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service issues that may

more...



09/30/2013 10:27 AM

Sun Outages Expected October 6-13

Twice each year, in the spring and in the fall, cable companies experience a phenomenon known as "sun outages." Basically a sun outage occurs when a satellite from which we receive TV programming becomes directly in line with the Sun, and interference from the Sun's electromagnetic rays create reception issues for the satellite signals.

SMU expects …

more...



09/25/2013 3:40 PM

2013 SMU Telephone Directory

The 2013 SMU telephone directories have been delivered. If you were somehow missed or need an extra copy, stop by our office during normal business hours Monday-Friday from 8am-5pm.



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08/26/2013 10:49 AM

Speed is now Fox Sports 1

On August 17th, the Speed channel became Fox Sports 1. In the SMU lineup this is on channel 38 in the Basic Plus package and channel 238 in HD. This was a change Fox made and this new channel will be the new national sports network that puts fans first. It will feature over 1,500 hours per year devoted to exclusive, live coverage of the most …

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07/26/2013 1:41 PM

TV Everywhere...Expanding!




Last year SMU gave customers a couple experiences with being able to watch TV programming anywhere
they go on their internet ready devices. We are excited to announce we are expanding those capabilities!

TV Everywhere is a generic term used for the process by which a programming network makes its live feed and on-demand programming available to …

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06/14/2013 8:39 AM

Me-TV Added to SMU Cable Lineup

SMU added KTIV's Me-TV (Memorable Entertainment Television) on channel 87 and on QAM channel 4.13 to the cable lineup this week. Me-TV programs are some of the best television programs ever produced including M*A*S*H, Perry Mason, The Mary Tyler Moore Show, I Love Lucy, The Dick Van Dyke Show, The Bob Newhart Show, The Odd Couple, Star Trek and …

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06/11/2013 11:11 AM

Customer Service Hours June 13th

Spencer Municipal Utilities Customer Service Center will be closed from 10:00am to Noon on Thursday, June 13th to allow staff to attend a funeral.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service issues that may develop.


more...



05/31/2013 10:43 AM

2013 SMU Water Quality Report Available

The latest edition of Spencer Municipal Utilities’ annual Consumer Confidence Report on water quality has been prepared and is being distributed electronically this year at www.smunet.net/2013ccr.php. This is the first year for electronic distribution, rather than mailing directly to customers.

The report provides details of drinking water …


more...



05/01/2013 2:42 PM

Call Before You Dig

With the warmer weather coming, home and business improvements may be started and they could include digging in the yard for a number of reasons ranging from construction projects to gardening.

Some types of projects you may have planned that need a
call before you dig include:
• Planting trees/shrubs
• Installing a fence
• Building a …

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04/22/2013 11:42 AM

Spencer Municipal Utilities Planned Cable Outage - April 23-24

Spencer Municipal Utilities will be replacing a satellite dish on Tuesday night, April 23rd beginning at 11:30 pm and the anticipated ending time will be by 6:00 am on April 24th. The six and a half hour outage will affect most cable TV channels, which will gradually return during the outage time frame. Telephone and internet services will not be …


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04/11/2013 4:35 PM

SMU Board Approves Water and Electric Rate Increases

Spencer Municipal Utilities (SMU) Board of Trustees has approved a water and electric rate increase effective June 1, 2013.

The increases, which were approved at the board’s April meeting, are designed to pay for costs of repairs and maintenance needed on the water and electric systems. “We want to keep our infrastructure …


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04/04/2013 10:35 AM

Spencer Municipal Utilities Honored with Economic Development Impact Award

Iowa’s municipal utilities utilize strategic partnerships to make a significant contribution to community vitality and sustainable economies throughout the state. Iowa Area Development Group (IADG) annually recognizes their electric utility sponsors for outstanding commitment, contribution, and participation in business development projects …


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03/29/2013 8:35 AM

SPENCER MUNICIPAL UTILITIES LONG TERM WATER PLANNING STUDIES NEAR COMPLETION

Spencer Municipal Utilities is currently in the engineering and planning phase of an estimated $14 million, 2 ½ year project to update our water plant facility beginning as early as late summer or early fall.

Late last year, SMU initiated a couple studies on the water treatment plant to help with long term planning on the water treatment …


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03/29/2013 8:34 AM

SPENCER MUNICIPAL UTILITIES TO EXPAND FIBER TO THE HOME

Spencer Municipal Utilities is set to begin an estimated $2 million project to expand providing fiber to the home communication services beginning in the summer of 2013.

Fiber to the home is the delivery of a communications signal over optical fiber from SMU’s switching equipment all the way to the service address.

“Just like …


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03/25/2013 10:37 AM

Baseball Fans-Opening Day Will Be Here Soon!

The countdown is on for Opening Day of the 2013 Baseball Season on Monday, April 1st, and we want to let fans know what to expect for baseball coverage this season.

Blackouts
The 2013 Major League Baseball (MLB) season will have TV blackouts for fans from several teams in the Midwest.

Just like previous years, national broadcasts of several teams …

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02/26/2013 9:03 AM

Sun Outages Expected February 27-March 8

Twice each year, in the spring and in the fall, cable companies experience a phenomenon known as "sun outages." Basically a sun outage occurs when a satellite from which we receive TV programming becomes directly in line with the Sun, and interference from the Sun's electromagnetic rays create reception issues for the satellite signals.

SMU expects …

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02/20/2013 8:12 AM

MLB Network Bringing 2013 World Baseball Classic to SMU Cable Customers

Beginning March 2nd, customers will be able to watch all 39 games of the 2013 World Baseball Classic exclusively* on MLB Network. You won't get them anywhere else! MLB Network is on channel 139 in the SD Plus package and channel 339 in HD in the SMU cable lineup.

Held every four years, the World Baseball Classic is the world's premier international …

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01/30/2013 1:59 PM

Additional Channels Coming Soon!

On Monday, February 4th Lifetime HD and Lifetime Movie Network HD will be added to the SMU Cable Lineup. Lifetime HD will be on channel 259 and Lifetime Movie Network HD will be on channel 256. Watch for more information!




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12/12/2012 1:57 PM

Customer Service Center Holiday Hours

Spencer Municipal Utilities Customer Service Center will be closing early on Friday, December 21st at 3:30 PM

The Customer Service Center will also be CLOSED on Monday, December 24th, Tuesday, December 25th, and Tuesday, January 1st for the holidays.

We are always available 24 hours a day, 7 days a week for emergencies at

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12/03/2012 9:31 AM

Fraudulent Emails Appearing to Come from NACHA: Educate Yourself

SMU is reminding customers to be wary of emails that look like they are coming from the National Automated Clearing House Association (NACHA).  The Automated Clearing House Network serves as a secure, reliable network for direct consumer, business and government payments, and annually facilitates billions of payments such as Direct Deposit …

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11/15/2012 2:42 PM

Spencer Jaycee's Tree of Joy

It's the season of giving...It's the season of making wishes come true!  Join the Spencer Jaycees again this holiday season as they present "The Tree of Joy"!  The Tree of Joy is your opportunity to help make a local child's Christmas wish come true by donating a new, unwrapped toy or monetary donation that will benefit a family right …

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11/12/2012 8:53 AM

Customer Service Hours November 19th

Spencer Municipal Utilities Customer Service Center will be closed from 11:00 AM until Noon on Monday November 19th for a staff meeting.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 7 days a week for emergencies at

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10/09/2012 11:01 AM

Sun Outages Expected October 6-20, 2012

Twice each year, in the spring and fall, cable companies experience a phenomenon known as "sun outages".  Basically a sun outage occurs when a satellite from which we receive TV programming becomes directly in line with the Sun, and interference from the Sun's electromagnetic rays create reception issues for the satellite signals.

SMU expects …

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10/02/2012 2:23 PM

Customer Service Hours October 3rd

Spencer Municipal Utilities Customer Service Center will be closed from Noon until 1:30 PM to allow staff to participate in the Healthiest State Walk.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service issues that may

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10/02/2012 1:00 PM

Customer Appreciation Day October 4th

Please join us in our lobby on Thursday October 4th from 1-5 for root beer floats .  It's our way of saying thank you for being a customer.  Be sure to register for a door prize while you are here!

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09/25/2012 8:23 AM

BTN2Go is Now Available

For the 2012 Summer Olympics we gave customers the option to watch the Olympics on their desktop, laptop or tablet and we are continuing to provide this type of product offering with BTN2Go!

In order to have access to BTN2Go.com, customers need to have an SD box, HD box or DVR box and subscribe to a cable package that contains BTN.

If you set up an …

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09/04/2012 8:14 AM

Customer Service Center Hours September 6th

Spencer Municipal Utilities Customer Service Center will be closed until 8:30am on Thursday, September 6th due to staff training. We are always available 24 hours a day, 7 days a week for emergencies at

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08/17/2012 10:42 AM

Customer Service Center Hours August 21st

Spencer Municipal Utilities Customer Service Center will be closed from 2:30PM to 5:00PM on Tuesday, August 21st due to staff training. We are always available 24 hours a day, 7 days a week for emergencies at

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07/19/2012 1:30 PM

SMU Brings Olympic Coverage Everywhere

32 Sports, All 302 Events, All LIVE

With the Summer 2012 Olympics taking place in London, Spencer Municipal Utilities customers will not only have the opportunity to see Olympic coverage on TV, cable customers with a digital box (SD, HD, DVR, Cable Card) will also be able to get FREE coverage online! This means you can watch the Olympics on your …


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07/03/2012 10:45 AM

Disney Junior Added to Lineup

On Tuesday, July 3rd, Disney Junior will be added to the SMU cable lineup on channel 105. It will be in the SD Plus package. If you don't currently get the SD Plus package and you'd like to add it, please contact our office at 580-5800.

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06/07/2012 10:45 AM

2012 SMU Water Quality Report Available

The latest edition of Spencer Municipal Utilities’ annual Consumer Confidence Report on water quality has been prepared and is being distributed.

The report provides details of drinking water testing conducted during the calendar year 2011. SMU regularly tests over 80 drinking water contaminants, and the 2011 data again shows no violations …


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05/22/2012 11:13 AM

Channel Changes

Fox Sports North Plus will be added to the SMU channel lineup on Wednesday, May 23. FSNorth Plus will be on channel 144 in the SD Plus and Sports Plus packages. In order to make room in the lineup, G4 will move to channel 147.

On May 28th, Planet Green will be renamed Destination America on channel

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05/18/2012 3:25 PM

SMU USED EMERGENCY WATER SUPPLY DISCHARGE

Spencer Municipal Utilities was forced to use an emergency water supply discharge to Stolley Pond for a plant upset for approximately three hours May 18th causing a small amount of lime to be discharged. SMU worked closely with Iowa DNR personnel to verify that the impacts were minimized and no apparent damage to aquatic life occurred.

Spencer …


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05/15/2012 8:34 AM

Call Before you Dig

With the warmer weather coming, home and business improvements may be started and they could include digging in the yard for a number of reasons ranging from construction projects to gardening.

Some types of projects you may have planned that need a
call before you dig include:
• Planting trees/shrubs
• Installing a fence
• Building a …

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05/08/2012 9:44 AM

Customer Service Hours May 9th

Spencer Municipal Utilities Customer Service Center will be closed from 10:00am to Noon on Wednesday, May 9th to allow staff to attend a funeral.

Even when our customer service center is closed, SMU has staff on duty 24-hours a day, 365-days a year to answer the phone and help with any service issues that may develop.


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05/04/2012 11:19 AM

SMU COMMUNICATIONS CELEBRATES 15TH ANNIVERSARY

15 years since the act now! vote

 

(May 4, 2012) – Sunday will mark the 15 year anniversary of Spencer’s entry into the municipal communications business.

On May 6, 1997, voters in Spencer approved a referendum to establish a municipal communications utility to be owned and operated on behalf of citizens by Spencer Municipal …


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04/13/2012 8:28 AM

Customer Service Hours - Week of April 16

Spencer Municipal Utilities Customer Service Center will close at 4:00PM on Monday, April 16th, open at 9:00AM on Tuesday, April 17th, and close at 4:00PM on Friday, April 20th due to staff training. We are always available 24 hours a day, 7 days a week for emergencies at

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04/04/2012 3:57 PM

Spencer Municipal Utilities Honored with Economic Development Impact Award

Iowa’s municipal utilities utilize strategic partnerships to make a significant contribution to community vitality and sustainable economies throughout the state. Iowa Area Development Group (IADG) annually recognizes their electric utility partners for outstanding commitment, contribution, and participation in business development projects …


more...



04/03/2012 11:00 AM

Baseball Fans...Opening Season is Around the Corner!

With the 2012 Baseball season just around the corner, we want to let fans know what to expect for baseball coverage this season.

Blackouts
The 2012 Major League Baseball (MLB) season will have TV blackouts for fans of several teams in the Midwest.

Just like previous years, national broadcasts of several teams will be blacked out on some of the …

more...



04/02/2012 1:28 PM

Clay County Public Alert on i wireless Cell Phone

Clay County Public Alerts are now available to iwireless cellular phone customers by text message notification. If you have already signed up for Clay Alerts on your iwireless cell phone as we are heading into the Severe Weather season, you'll start noticing the text messages as warnings appear. If you haven't signed up your cellular number, you …


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03/26/2012 8:48 AM

Customer Service Center-Close at 4:00PM, Thursday, March 29

Spencer Municipal Utilities Customer Service Center will close at 4:00PM on Thursday, March 29th due to staff training. We are always available 24 hours a day, 7 days a week for emergencies at

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03/16/2012 3:13 PM

Information on March 16 Internet Outage

For information on the Internet outage experienced by Spencer Municipal Utilities Internet customers on March 16, see the following link.

http://www.iowanetworkservices.com/outage_notification.aspx

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03/15/2012 4:16 PM

Webmail Login-Complete Email Address Needed

Spencer Municipal Utilities would like to remind customers that when logging into the Webmail system for their smunet.net email account, the complete email address is needed on the login screen along with the password. If you have any questions on logging in using your complete email address, please feel free to contact our customer service center …

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02/27/2012 11:35 AM

Sun Outages Expected March 2-7, 2012

Twice each year, in the spring and in the fall, cable companies experience a phenomenon known as "sun outages". Basically a sun outage occurs when a satellite from which we receive TV programming becomes directly in line with the Sun, and interference from the Sun's electromagnetic rays create reception issues for the satellite signals.

SMU expects …

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02/21/2012 8:35 AM

Customer Service Center-Open at 9AM Wednesday, February 22

Spencer Municipal Utilities Customer Service Center will open at 9:00AM on Wednesday, February 22nd due to staff training. We are always available 24 hours a day, 7 days a week for emergencies at

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02/15/2012 9:16 AM

State Wrestling Highlights on the Spencer Channel 3

Spencer Municipal Utilities will be bringing highlights of the State Wrestling Tournament on the Spencer Channel 3.

The highlight show will air:

Tuesday, February 28 at 7:30pm
Friday, March 2 at 9:00pm
Saturday, March 3 at 1:00pm
Sunday, March 4 at 7:00pm

Tune into the Spencer Channel 3 for Spencer Tiger athletic

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02/09/2012 10:15 AM

Internet Maintenance-Friday, February 10th

Spencer Municipal Utilities upstream internet provider will be upgrading our internet connection on Friday, February 10th between 1:00AM and 5:00AM. Customers may notice some brief interruptions in service during that time. We apologize for the inconvenience as we strive to continue providing the great service you have come to

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02/08/2012 3:47 PM

Planned Internet Maintenance-February 16th

As mentioned in the last Communicator newsletter, SMU will be upgrading our e-mail server so we can continue providing the great service you have come to expect. This upgrade will take place at Midnight on Thursday, February 16th (Wednesday night) for approximately two hours. E-mail delivery and webmail access will be affected during the upgrade …

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02/08/2012 1:36 PM

Galaxie Digital Music

Galaxie Digital Music
Thank you for your patience as we made the switch to Galaxie digital music channels on December 29th. We hope you are enjoying more digital music channels! We made the change from Music Choice due to cost to help keep cable costs affordable for customers. For a channel listing of the new channels, pleae visit our website at www.smunet.net. You …

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02/08/2012 1:33 PM

Multi-Room DVR Now Available

Now available...multi-room DVR from Spencer Municipal Utilities! With the New Year we are excited to offer a new product for customers to take advantage of! With the new multi-room DVR, you can:

Record 2 programs at the same time while watching recorded programming
Playback recorded programming on multiple TVs at the same time
Connect up to 8 …


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02/06/2012 4:06 PM

Internet Maintenance-Tuesday, February 7th

SMU will be doing some internet maintenance/upgrades on Tuesday, February 7th, at 3:00AM. All cable modem service will be down for approximately 15-30 minutes while this work is being performed. The upgrade we will be performing will double the bandwidth capabilities of our cable modem system. We apologize for the

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01/05/2012 4:42 PM

Retransmission Update

Spencer Municipal Utilities has wrapped up the retransmission process with several of the broadcast stations in our lineup. The stations we've reached agreements with include: KMEG, KPTH, KTIV, KCAU, WHO, KSFY and

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