Contact SMU



Our customer service center is located at

520 2nd Avenue East, Suite 1
Spencer, IA 51301

Our office hours are Monday-Friday from 8:00am to 5:00pm.

Our customer service center is available by phone at (712) 580-5800 Monday-Friday from 8:00am to 5:00pm and on Saturdays from 9:00am to 6:00pm. We’ve got someone available by phone for emergencies 24 hours a day, 7 days a week.


If we can help you via email, feel free to email us at customerservice@smunet.net and a member of our team will respond as quickly as we can.
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If you, a SMU customer, feel that you have processed a payment in error, please contact our customer service at 712-580-5800 or email us to request a refund.